How it works
What types of skin services do you offer?
We offer virtual consultations, personalized product recommendations, and expert advice on skincare, haircare, and makeup. Our services are tailored to address your individual needs and concerns.
How do I book a virtual consultation?
You can book a virtual consultation by filling out the appointment form on our website. Simply select your preferred date and time, and our team will get in touch to confirm your appointment.
How does the text chat service work?
Our text chat service allows you to communicate directly with our skincare professionals via SMS. You can ask questions, get product recommendations, and receive advice in real-time. After signing up, your assigned Skin Care Expert will reach out via SMS to start your consultation. You'll be able to review your product recommendations and instantly add the ones you can’t live without to your cart for easy checkout.
What can I expect during a virtual consultation?
During a virtual consultation, one of our skincare experts will discuss your skin concerns, goals, and current regimen. They will provide personalized recommendations based on your unique needs and preferences.
What kinds of skin, hair, and makeup issues can I get advice on?
You can seek advice on a wide range of topics, including acne, aging, dryness, hair loss, color matching, and makeup techniques. Our experts are here to help with any concerns you may have.
Are your skincare professionals licensed or certified?
Yes, our team consists of licensed and certified skincare professionals with extensive experience in dermatology and beauty.
How do I follow up if I have more questions after my consultation?
You can reach out via our text chat service or email us with any follow-up questions. Our team is always here to provide ongoing support and assistance.
Is my personal information secure?
Yes, we prioritize your privacy and use secure systems to protect your personal information. Your data is confidential and only used for providing our services.
Can I cancel or reschedule my appointment?
Yes, you can cancel or reschedule your appointment through our website or by contacting our support team. Please notify us as soon as possible to make alternative arrangements.