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Frequently Asked Questions
What is an HSA/FSA Account?
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) are tax-advantaged savings accounts that help you to pay for healthcare expenses.
What is Flex and what is their relationship with Dermstore?
Dermstore has partnered with Flex to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA). This means you can now use your HSA or FSA debit card to buy SkinCeuticals, Medik8, EltaMD & more with pre-tax dollars, resulting in net savings of 30-40%, depending on your tax bracket.
How much will I save using my HSA/ FSA funds?
Since these funds are pre-tax, you will save up to 30-40%!
Do I need a prescription to purchase products with HSA/FSA dollars?
No, but some products require documentation from a licensed healthcare provider stating that the item is necessary to treat or manage a specific medical condition. This documentation is called a Letter of Medical Necessity (LOMN). If a product requires a LOMN, Flex facilitates a chat-based consultation that generates the letter in real time.
What is a Letter of Medical Necessity?
A letter is essentially a note from a doctor stating that you are purchasing an item to treat or manage a medical condition. More details can be found below.
Can I also get/use a Letter of Medical Necessity from my doctor or health care provider?
While Flex offers a telehealth consultation within the checkout process for a frictionless experience, you may request a LOMN from your health care provider instead and submit your purchase for reimbursement with your FSA/ HSA administrator.
Why is my HSA/ FSA Card being declined?
HSA/FSA cards are debit cards, and the most common reason for declines is insufficient funds. Please reach out to your HSA/FSA administrator to confirm your balance.
My HSA/ FSA claim was denied. What should I do?
We strongly recommend checking with your HSA/FSA provider to confirm if the items you are purchasing are eligible prior to completing your purchase. However, if you believe your claim has been wrongly denied, please send over any response from your HSA/FSA provider to support@withflex.com and they will provide more information. Please note that employer-sponsored FSAs can determine what products are eligible beyond the IRS’s guidelines, so it’s important to check prior to purchase.
If I do not have enough funds in my HSA/FSA account to cover my purchase in full, can I still use Flex at checkout?
Yes, you may use the remaining funds on your purchase of eligible items, and a credit or debit card to cover the remainder.
When will I receive my itemized receipt?
Flex will email you an itemized receipt within two hours of your purchase.
I submitted my Flex itemized receipt for reimbursement and my FSA requires more information
Please forward the request from your FSA to support@withflex.com, who can assist with additional information or a new receipt.
What happens if I need to return an HSA/FSA eligible item?
Your return will follow the same process and policies for all items at Dermstore.
Can I purchase my HSA/FSA eligible item on Auto-Replenishment?
No, this feature is coming soon.
Will I earn Dermstore Reward Points on HSA/FSA eligible items?
Yes, you will earn Rewards points on any purchase at Dermstore regardless of payment method.