Help Center

You will need to register before you can place an order with Dermstore.

As long as you have a valid email address, you can head over to our sign up page to keep up to date with the latest news and product launches.

It’s easy to make changes to your details, whether it’s your payment information, password or address book.

Log-in to your account and you will see a range of categories at the bottom of the page under ‘Account Settings’.

You can rest assured that shopping with Dermstore is safe.

We’re fully compliant with the data protection act so we care about keeping your details secure.

For further information, please visit our Privacy Policy page.

Don’t worry, if you visit our log-in page and select 'Forgotten your password?' then you can enter the email address registered and we will send you instructions on how to get this reset.

If you no longer want to receive Dermstore emails, then you can login to your account and select the ‘Email Preferences’ option to make this change.

Loyalty points expire 365 days after the date they were earned.